Customer service is the bedrock of any business. Whether over the counter, over the phone, by email or face to face.
The PBS Group would not be enjoying the success we have today if we hadn’t worked very hard at looking after our clients and customers’ needs.
Frontline employees are often the only contact a customer has with a company. A company that has employees with excellent customer service skills is more likely to get repeat business. Consequently, the staff and company will benefit with greater sales, growth and profit.
The shortlisted finalists for this year’s Pride of Jersey, Customer Service Employee of the Year award demonstrate the highest standards, and I congratulate them all for getting this far.
This year’s winner is described as very attentive to her customers. She smiles a lot and really makes the visitors to her place of work feel very special. She knows many of her customers by name and not afraid to go out of her way to ensure her clients get the very most from their experience of this well-known, local and tourist attraction.
The worthy winner of this year’s PBS Group, Pride of Jersey, Customer Service Employee of the Year is Juliana Le Voguer